Frequently Asked Questions

Are there delays when ordering from Skinny Café because of Covid-19?
Yes. Because of the Covid-19 event, and the straining of supply lines, there is a current 10-14 day delay (and in rare cases up to 21 days) to receive your weight-loss kit. The stay at home order has created a massive demand for our highly-effective weight loss kits. Rest assured that your order will ship in the order it was received. To check on an order more than 14 days old, contact us here.

Why should I order from Skinny Café?
Skinny Cafe gives you the opportunity to shop for your favorite Xyngular products with no hidden membership fees and no monthly commitments; just buy what you want when you want it. Our prices are low, shipping is always free (enter code XYNGULAR at checkout), and our selection is unmatched.

Is the checkout process secure?
Yes. Our checkout process uses the latest shopping cart technology and multi-layered security protocols to ensure your personal and payment information is safe and secure and that you can shop with peace of mind.

Is Skinny Café part of any corporate site?
No. Skinny Café is solely owned and operated by an online entrepreneur, and is not associated with any corporate site.

How can Skinny Café sell products at wholesale with free shipping?
Our business model, ownership structure, and independence make it possible for us to offer low prices and free shipping to our customers everyday. Note: You must enter code XYNGULAR at checkout for free shipping.

Do you charge a membership fee?
No. There are no hidden fees when you order from Skinny Café!

Will I be billed for a monthly auto ship?
No. We don't participate in auto shipments.

What is the return policy?
You can return the unused portion of any item, no questions asked, within 45 days of placing your order. To initiate a refund, contact us via the chat window on our site before the 45-day window closes, and a representative will help you.

How fast will my order ship?
Orders placed before 3PM EST ship the same day; orders after 3PM EST will ship the next business day. Orders typically reach our customers within 5-7 days from the day the order is placed.

When will I receive my tracking information?
Tracking information is delivered via email 24-48 hrs after the order is placed, but can be delayed up to 72 hrs.

What are the advantages of having an account?
When you checkout at Skinny Café, you'll be prompted to create an account. Account advantages include faster checkouts in the future, order tracking, and viewing your order history.

Where can I find detailed information about the product ingredients?
You can find more in-depth information by viewing the product's PDF or Brochure located on each product page. If a product does not have an accompanying PDF, please contact us via online chat for more information.

Can I take the products while taking medications?
Please consult with your physician if you are taking medications before trying our products. We do not recommend any products to potential customers who take medications and have not consulted with their doctor.

Does the 30 Day Guarantee cover existing distributors?
No. Existing distributors should order from their own back office. Existing distributors who order from Skinny Café are not eligible for a refund.

I just received my order, and one or more items is missing. Why?
If items are missing from your order, they are on back order. The good news is most back orders are cleared in 2-3 days, and are a rare occurrence. Contact us via our chat window if you are missing item(s) in a recent order and we’ll check the status for you.